0000014914 00000 n 0000007693 00000 n 0000176284 00000 n 0000339691 00000 n Both the splitter, coupler, and termination piece are all Xfinity's. I typically get 200-400gbps on speedtest (speedtest.net, xfinity speedtest, fast.com, etc.) 0000173589 00000 n 0000453790 00000 n 0000345044 00000 n 0000479520 00000 n 0000477087 00000 n 0000485173 00000 n Use an Ethernet cable to connect the CM1100 cable modem output port to WAN port of your existing WiFi router, WiFi System or directly to your computer and get high-speed connectivity for all your devices. 0000458323 00000 n I’m a Supervisor on site with a customer for this issue. 0000458169 00000 n 0000455186 00000 n 0000007610 00000 n NETGEAR ProSupport for Business services are available to supplement your technical support and warranty entitlements. 0000007277 00000 n To activate your Internet connection with Comcast XFINITY’s self-activation process: Close all web browsers. 0000087829 00000 n The CM1100 is a modem, not a gateway, and the LAN2 port is explicitly intended for Link Aggregation: Classic Xfinity - blaming the customer. 0000207748 00000 n You are redirected to the XFINITY self-activation page. 0000476721 00000 n 0000173840 00000 n 0000417638 00000 n 0000462145 00000 n The other feed has a termination connecter on it. Something intermittent is going on with the connection. 0000483700 00000 n 0000498730 00000 n Try a different PC to compare. 0000012081 00000 n Did he? The default password is password. 0000463454 00000 n I purchased a Netgear CM1100 that is listed as a support gig speed modem. I have had service since 3/31/2020 and never once have I received more than 400-500mbs a second, and I experience random internet dropouts. 0000475575 00000 n 0000454033 00000 n 0000344142 00000 n 0000465281 00000 n 0000497099 00000 n '^\�(��O��p䗦0���F�앒jB��Hai�ΐ�nq���H|�^�ҝ�f?�!�/�u 7C������A�+T��f|6�?�в����a@ytє�{�]C���H�۵|��iXfwo+�g���p&.ϯ�%�?�a��o� 0000485239 00000 n 0000344930 00000 n 0000477579 00000 n startxref 0000479002 00000 n I have seen small bursts up to 600 for like less than a second at times but it always comes back down to 200-400 range. I have recently sign up for the Xfinity 400Mbps service and I also bought the CM1100 with firmware V2.01.02. Possible the unit maybe faulty, however I doubt it. Did you disable any security software or other network management apps prior to running the speed test? 0000341485 00000 n 0000015366 00000 n I just put my CM1100 online last friday and on a 1G line. 0000482658 00000 n 0000173222 00000 n 0000176527 00000 n Launch a web browser. 0000457538 00000 n Before you start the self-activation process, make sure to collect your account number, account phone number, and login information (your email address or user name and password). Today I tried to replace the existing rented modem/router with the CM1100. Or should I return the Netgear and try the Motorola SB8600? 0000007095 00000 n 0000462819 00000 n Model CM1100 Package Contents Cable modem Ethernet cable Power adapter Connect a Router After you set up your cable modem and activate your Internet service, you can disconnect the computer and connect a router to the cable modem. I was finally given a case number that a chat person gave me saying they escalated this. 0000475871 00000 n 0000466505 00000 n 0000318781 00000 n 0000176187 00000 n 0000000016 00000 n 0000010133 00000 n 0000015463 00000 n I was on the phone with customer service for 2 hours and they could not get it to work. 0000468929 00000 n 0000492679 00000 n 42 0 obj 0000491511 00000 n Netgear CM1100 speed and connectivity issues not getting Gig speed, Re: Netgear CM1100 speed and connectivity issues not getting Gig speed, Could be something local, rate codes not correct/modem not provisioned properly. 0000455832 00000 n Looks like this is not Xfinity but some lone volunteer out blaming customers without fully delving into the details of what happened. I have attached all the modem data pulled when connected at the wall outlet and the main line coming from the street outside. 0000457061 00000 n Subscribe for Updates. 0000483415 00000 n From there, the wall outlet Coax is coupled to one of the two main feed lines coming into the home. It improves your internet connections and provides smooth online streaming and gaming. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. 0000479099 00000 n I recently bought a new Netgear CM1100 modem. 0000489117 00000 n 0000337412 00000 n 0000466651 00000 n 0000455581 00000 n Adding. 0000008057 00000 n 0000015706 00000 n 0000497024 00000 n 0000012195 00000 n 0000491395 00000 n http://www.downloads.netgear.com/files/GDC/CM1100/CM1100_All_MSOs_UM_EN.pdf. 0000486594 00000 n Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 0000487815 00000 n 351 0 obj <> endobj Thank you guys for the help and suggestions. 0000475187 00000 n 0000012550 00000 n You are redirected to the XFINITY self-activation page. Here are the pics from the main line outside coming in from the street: [img]https://i.imgur.com/hAwHEQ1.jpg[/img], [img]https://i.imgur.com/rH5zNM0.jpg[/img], [img]https://i.imgur.com/QvN7L0z.jpg[/img], [img]https://i.imgur.com/buBTNT5.jpg[/img], [img]https://i.imgur.com/YzcBlC7.jpg[/img], [img]https://i.imgur.com/rXQajza.jpg[/img]. 0000014111 00000 n 0000462673 00000 n We discovered only one device can be plugged into the modem at one time. There are no other splittlers invovled. 0000464227 00000 n 0000343754 00000 n I am able to get those speeds with the exact same connection by switching to xfinity's modem but do not want to waste $15/m on renting that equipment when I have purchased a $150+ CM1100 modem. 0000456463 00000 n Can I get a refund or swap this one out for a router? BR500 VPN Currently Experiencing Intermittent Connectivity Issues. This is a wired speed test result with a PC connected thru a Orbi RBR50 connected to the 2nd port on my CM modem: https://community.netgear.com/t5/Orbi/Orbi-RBR50-is-not-supporting-900Mb-on-the-WAN-to-LAN-test/m-p/... Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 0000474673 00000 n 0000009968 00000 n Since you've already had a tech visit, I'm escalating this to  Comcast Support so they can help you with the issue. Can someone please help now that I have the stats posted? I was on the phone with customer service for several hours and followed instructions to the T. Three tech visits were needed before someone realized what the Issue was. 0000455032 00000 n For testing the speed (Althought it shouldnt matter since with the xfinity modem i am getting the expected speed) I am using the above mentioned speedtest sites and a windows pc connected directly to the modem. Just an upgrade. 0000471873 00000 n BR500 VPN Currently Experiencing Intermittent Connectivity Issues. 0000469939 00000 n 0000490229 00000 n 0000011323 00000 n That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, and latency problems. 0000494761 00000 n 0000469793 00000 n Sounds like the CM is just faulty and needs to be RMAd. <> 0000494431 00000 n The only splitter is one outside the home. 0000343059 00000 n 0000336221 00000 n 0000464669 00000 n I'm really glad you reached out to us here for help with this issue. 0000479866 00000 n We are going to replace the Comcast Xfinity modem/router with this modem and the Netgear RBK50/RBS50. Any idea when connecting everything directly to the main coax line coming in from the street still didn't have any effect on my speeds? 0000336539 00000 n %%EOF At one point they suggested that this is a manufacturer issue. 0000174649 00000 n Go beyond Gigabit speeds— set up Ethernet port aggregation with Nighthawk AX8 Wi-Fi 6 router for Multi-Gig internet speeds. NETGEAR ProSupport for Business. I performed my test with the laptop connected to the modem directly via cat6 cable. 0000463308 00000 n Nighthawk Multi-Gig Speed Cable Modem User Manual Model CM1100 August 2018 202-11884-01 350 E. Plumeria Drive San Jose, CA 95134 USA 0000175628 00000 n 0000481755 00000 n Is there anyone from Netgear who can advise me on how I can get the 400Mbps speed? We definitely want to get you back online as quickly as possible and I would love to help make that happen. Really want to use this modem but am capped out at 400 on a good day. 0000344702 00000 n 0 NETGEAR offers a variety of ProSupport for Business services that allow you to access NETGEAR's expertise in a way that best meets your needs: Product Installation; Professional Wireless Site Survey Can't see your pics. 0000342267 00000 n 0000462375 00000 n 0000344375 00000 n Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage types like GE, RadioShack, RCA, Philips, Leviton, Magnavox, and Rocketfish from big box stores like Home Depot, Lowes, Target, Wal-Mart etc. 0000473329 00000 n Hello, Vik13. 0000473938 00000 n Please help me get connected.